Robin Kessler
Federal Executive | Program Leadership, Organizational Change and Mission Delivery
Professional summary
Senior federal leader with 20 years of service, including seven years as a GS-15 program director over a national benefits program with 650 staff and a $95 million operating budget. Leads large-scale modernization, builds strong leadership teams and works across agencies, Congress staff and industry partners to deliver results for the public.
Work experience
Department of Veterans Affairs, Washington, DC. 40+ hours per week March 2018 to Present
- Lead a national benefits program with 650 staff in 12 regional offices and a $95 million annual operating budget.
- Directed a four-year modernization of claims processing, cutting average processing time from 120 to about 85 days.
- Built a leadership bench by launching a supervisor development program, with most graduates later promoted.
- Negotiated a shared data agreement with two partner agencies that removed duplicate paperwork for applicants.
- Briefed senior department leaders and congressional staff on performance, budget and risk every quarter.
Department of Veterans Affairs, Washington, DC. 40+ hours per week January 2013 to February 2018
- Managed day-to-day operations for six regional offices and about 300 staff.
- Led the transition to a new case management system, training staff and keeping service levels steady during cutover.
- Reduced overtime costs by about 15% through better workload balancing across offices.
- Resolved labor-management issues through regular partnership meetings with union representatives.
Department of Labor, Washington, DC. 40+ hours per week June 2008 to December 2012
- Supervised a team of eight analysts reviewing program performance and spending.
- Wrote performance reports that informed two annual budget requests.
- Designed a performance dashboard adopted across the division.
Skills
Organizational change · Executive team leadership · Program and performance management · Interagency partnership · Federal budget formulation · Labor-management relations · Program modernization
Certifications and training
- Agency senior executive leadership development program
- Project Management Professional (PMP)
Education
- Master of Public Administration, state university, May 2006
- B.A. Political Science, state university, May 2004